![]() Your products may vary slightly in colour from those images. Although we have made every effort to display the colours accurately, we cannot guarantee that your screen's display can accurately display the colour of the products. The images of the products on the (desktop or mobile) website and/or app are for illustrative purposes only. Returned items that have been subject to a free shipping offer and are being returned for a refund, not an exchange will have our delivery cost deducted from the amount refunded. The product(s) should be returned in or with its original packaging. We only accept undamaged, unaltered, unsoiled, unused, unworn and products ( in the same state that it was sold to you). For hygiene reasons, pierced jewellery cannot be returned or exchanged unless faulty. Please note that where possible, any labels or tags must remain intact and attached. If you do not like your new purchase, you may return the item(s) for a full refund of the purchased price, by our studio. Save your tracking code or receipt as proof of shipping.Outside the UK and Netherlands, shipping back to our studio is at the customers’ own cost.All products must be returned within 60 days of receipt.All customized items are exempt from our standard return policy.Unfortunately we cannot except returns for customized items as these have been made 1/1 for you and cannot be sold again. Within 60 days, orders may be returned, and we will issue a refund. We will gladly accept returns for any reason, and issue a refund or store credit. All non-customized items that has been purchased online can be returned to our UK or Netherlands studio. However, we do not ship to APO, post office box or FPO address. ![]() This is dependent on the country of residence which we have no control over. If you ever run into any issues pertaining extra fees, please send an email to and we will immediately sort it out for you.įor International orders outside the UK and Europe Zone any applicable fees may be applied upon delivery. You only pay for the jewellery, and we take care of the rest. Within UK & Europe no extra customs, taxes, duties, and collection fees will be applied upon delivery. For orders outside Europe or the EU-Zone please allow 6-10 working days. DPD is one of the most reliable shipping companies and aims to deliver all UK & European orders between 3-5 working days. Packages will be shipped using our standard shipping service, which is DPD and Royal Mail.
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